Please note that only authorized orderers can request support.

If your organization requires a PO number in order to handle incoming invoices it is the responsibility of the orderer to provide a valid PO. Please have your PO number at hand when contacting the Signup Software Support Team.

BEFORE CONTACTING SIGNUP SUPPORT

To ensure that you get the best and most efficient support, please take a moment and make sure that the following information is included when contacting SignUp Support.

• Program versions of ExFlow and other applications
• Has the problem occurred earlier? (Always? Sometimes? Often? Pattern?)
• When did it stop working for you?
• In which environment did the problem arise? (Database, company, invoice number, etc.)
• What have you tried to do? (Which form, which buttons etc.)
• In case of error messages, what do they say?
• Screenshots - always attach